Use Cases to apply Robotic Process Automation (RPA)

Where can you use Robotic Process Automation (RPA) ?Robotic Process Automation (RPA) Use Case

Robotic process automation is an optimization method that uses virtual bots to execute repetitive tasks that humans would otherwise handle. RPA helps businesses and organizations streamline their processes by allowing people to hand off menial tasks to software, freeing them to spend more time on higher-value work. It's becoming more and more popular as part of the digital transformation of the workplace.

Customer support

As an eCommerce company continues to grow, so does the number of customer support requests they get. They deploy a chatbot to supplement their current small team. The chatbot is programmed to answer common queries and direct customers to relevant articles and forum pages. This allows their team members to spend more time focusing on complex queries and upselling.

Finance

A finance department uses RPA to handle invoice processing. The bots extract key data from PDF invoices, enter them into the company ERP system, and route them for payment approvals without needing API connections. With the bots working tirelessly in the background, the finance team can focus on strategic tasks like forecasting and risk analysis instead of clerical work.

Manufacturing

A manufacturing plant utilizes RPA to act as the ultimate multitasker. The automation software monitors inventory levels in a legacy system, automatically generating purchase orders for raw materials when stock falls below a defined threshold. At the same time, it scrapes production schedules from spreadsheets and updates the scheduling system to optimize machine usage. During quality control, the bots process data from sensors on the production line to identify defects and compile reports for the operations team.

Healthcare compliance

Using RPA, a large healthcare organization automates monitoring and risk assessment to maintain compliance. Their bots monitor employee reporting logs and automatically identify potential compliance issues by vetting them against pre-established compliant processes. The bots notify relevant employees with times, missing actions, and potentially non-compliant entries.

Billing

A growing SaaS company uses RPA to automate and optimize their billing process. Using RPA technology, they can automatically notify users about upcoming payments, lock accounts with missed payments, and even suggest trials of package upgrades. The software compiles billing information into reports and identifies revenue trends.

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Benefits of Robotic Process Automation (RPA)

Bringing robotic process automation to your organization can do a whole lot more for you than comically symbolize the shortcomings and humanitarian dangers of industrialization, as it did for Charlie Chaplin. It can also lead to:

Reduced overhead: Cut down on labor and implementation expenses by using one piece of software to bring robotic automation to multiple processes.

Increased efficiency: Taking hours of repetitive work off your team's plate will help them get through essential tasks more effectively.

Greater scalability: Since it's highly iterative and rooted in scalable software, robotic automation can grow with you.

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Fewer human errors: Automation does the same task the same way every time according to the rules you set, virtually eliminating human errors.

Improved employee happiness: Many employees enjoy being freed from the kinds of tedious tasks that robotic automation is designed to handle.

More fluid customer experience: Since automated processes are performed the same way every time, customers get timely, predictable responses.

Better compliance: Stay compliant by automating reporting or sending automatic notifications to relevant team members.

Let’s talk about what you can automate. Get in touch at www.witnow.io

Let’s talk about what you can automate. Get in touch at www.witnow.io

Read more at https://zapier.com/blog/robotic-process-automation/