What is business process automation (BPA)?

What is business process automation (BPA)?

Business process automation (BPA) is the practice of using software to automatically execute repetitive tasks related to a company's essential procedures. You can use BPA to streamline and optimize processes for everything from sales and marketing to HR, compliance, training, and beyond.

Business process automation (BPA) vs. business process management (BPM)

While you can use business process automation to optimize business processes, business process management (BPM) can involve tactics outside of automation to streamline and enhance procedures. In short, BPM may or may not include BPA, but BPA always contributes to improving BPM.

Business process automation (BPA) vs. robotic process automation (RPA)

Similarly, robotic process automation (RPA) can be used as part of a broad-level business processes automation strategy. Where BPA looks at automating an entire complex process, RPA involves the use of software-based bots and/or machine learning to mimic individual human actions. This way, it can play a role in improving efficiencies by automating tasks that would otherwise take up the attention of flesh-and-blood employees.

AI and business process automation

As is the case with RPA, business process automation may or may not include AI solutions. Artificial intelligence—deployed as a solution like a chatbot—is an underlying technology that brings a big boost to BPA and RPA strategies. AI can perform human tasks like recognizing file types, synthesizing data, identifying patterns, and even making decisions—making it incredibly useful in handling tedious work tasks and conceiving dystopian sci-fi storylines.

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